Last updated on 31 Oct 2026
iPlug CRM is operated by Cobetoba Holdings Corp. (“iPlug”, “we”, “us”). At iPlug, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our Software-as-a-Service (SaaS) platform.
By using iPlug, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using iPlug.
1.1. Personal Information: When you create an account or use certain features of iPlug, we may collect personal information such as your name, email address, and other contact details.
1.2. Usage Data: We may collect data about how you use iPlug, including your interactions with the platform and the features you access.
1.3. Cookies and Similar Technologies: iPlug may use cookies and similar tracking technologies to enhance your experience and gather information about your usage patterns.
2.1. We use the information collected to provide, maintain, and improve iPlug’s services and user experience.
2.2. Your personal information may be used to communicate with you regarding important updates, announcements, or other relevant information.
2.3. We may use aggregated and anonymized data for analytical and statistical purposes.
3.1. iPlug will not sell, rent, or lease your personal information to third parties.
3.2. We may share your information with trusted service providers who assist us in operating and maintaining iPlug, but they will be bound by confidentiality obligations.
3.3. We may disclose your information if required by law or when we believe such action is necessary to protect our rights or comply with legal proceedings.
3.4. When an agency connects a messaging channel (such as WhatsApp), messages and related data are transmitted through Meta Platforms, Inc. (WhatsApp Business Platform) and, where applicable, through other communication service providers we use to deliver the service. These providers process the data under their own terms and privacy policies.
4.1. iPlug implements industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, or alteration.
4.2. While we take reasonable precautions, no method of data transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee absolute security.
5.1. iPlug may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before using them.
6.1. iPlug is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us to delete it.
7.1. We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.
8.1. If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at info@iplugcrm.com.
9.1. Data Retention and Deletion
We retain Google user data only for as long as necessary to provide our services.
Users can request deletion of their Google data at any time by contacting info@iplugcrm.com.
Upon receiving a deletion request, we will remove all Google user data within 30 days.
When a user deletes their account, all associated Google data is automatically removed from our systems.
9.2. Google Calendar Data Usage
We access Google Calendar data solely to manage and synchronize appointments.
Calendar data is not used for any marketing or advertising purposes.
Users can revoke Google Calendar access at any time through their Google Account settings.
9.3. Data Protection
Google user data is stored securely and separately from other user data.
We maintain logs of all access to Google user data for security purposes.
Access to Google user data is strictly limited to essential personnel.
10.1. Our role. iPlug allows insurance agencies and agents (“Agencies”) to connect their own WhatsApp Business account to iPlug to send and receive WhatsApp messages with their customers from within the platform. iPlug processes this data on behalf of the Agency, which is responsible for its relationship with its customers.
10.2. Data we receive when an Agency connects WhatsApp. When an Agency connects its WhatsApp Business account through Meta’s sign-up flow, we receive and store: the WhatsApp Business Account ID, the phone number ID, the business phone number and display name, the phone number quality rating, and an access token issued by Meta. The access token and the registration PIN of the phone number are stored encrypted and are never shown to users or shared.
10.3. Data about the Agency’s customers. When an Agency’s customers exchange messages with the Agency through WhatsApp, we receive and store: the customer’s phone number, WhatsApp profile name and WhatsApp user identifier; the content of the messages (text and any media or attachments); and the delivery and read statuses of the messages.
10.4. How we use this data. We use WhatsApp data solely to provide the messaging features of iPlug to the Agency: displaying conversations, sending messages and templates on the Agency’s behalf, showing delivery statuses, and keeping the Agency’s conversation history. We do not sell WhatsApp data, use it for advertising, share it with data brokers, or use it to train artificial intelligence models.
10.5. Data retention. We keep WhatsApp messages and related data while the Agency’s iPlug account remains active and the WhatsApp channel is connected, or until the Agency deletes them, and for up to 90 days after the channel is disconnected or the account is closed. After that period, the data is permanently deleted.
10.6. Disconnecting WhatsApp. An Agency can disconnect its WhatsApp account at any time from its profile in iPlug. When it does, we immediately delete the access token and the registration PIN and stop receiving new messages for that number. The Agency can also remove iPlug’s access from Meta at any time in its Facebook or Meta Business settings (“Business Integrations” / “Apps and websites”).
10.7. Data deletion requests. To request deletion of WhatsApp data:
We will delete the requested data within 30 days of verifying the request and will confirm by email. Data that we are legally required to keep will be retained only for as long as the law requires.
10.8. Security. WhatsApp data is transmitted over encrypted connections. Access tokens are encrypted at rest, and access to message data is limited to the Agency’s authorized users and to iPlug personnel who need it to operate and support the service.
